Shipping policy
Shipping Policy
At Pawmora, we aim to make pet shopping simple, convenient, and reliable for pet parents.
Shipping Locations
We currently ship to the United States and selected international countries. Available shipping options and rates will be shown at checkout based on your shipping address.
Shipping Rates
United States: Free Standard Shipping
Canada: $6.95 Standard Shipping
United Kingdom: $6.95 Standard Shipping
Australia: $7.95 Standard Shipping
New Zealand: $7.95 Standard Shipping
Europe: $7.95 Standard Shipping
Asia: $8.95 Standard Shipping
Rest of World: $11.95 Standard Shipping
Shipping rates may change depending on product availability, destination, and checkout settings.
Estimated Processing Time
Orders are usually processed within 1–4 business days after payment is confirmed.
Processing time is separate from shipping time. During holidays, sales periods, or high-demand seasons, processing may take longer than usual.
Estimated Delivery Time
United States: 7–15 business days
Canada: 10–20 business days
United Kingdom: 10–20 business days
Australia and New Zealand: 10–25 business days
Selected international countries: 10–25 business days
Delivery times are estimates and may vary due to customs clearance, local courier delays, weather, holidays, or supplier processing times.
Fulfillment Partners
Some Pawmora products may ship directly from our trusted fulfillment partners and supplier warehouses. This helps us offer a wider selection of useful pet products while keeping prices reasonable.
Because of this, items from the same order may sometimes arrive in separate packages.
Tracking Information
Once your order has been processed and shipped, you will receive tracking information by email when available.
Please allow a few days for tracking updates to appear after your tracking number is issued.
Incorrect Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
Pawmora is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an address mistake, contact us immediately at info@pawmora.store.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import taxes, or local duties depending on your country’s regulations. These charges are the responsibility of the customer.
Lost or Delayed Packages
If your package is delayed, please contact us and we will help check the tracking status.
If a package is marked as delivered by the courier but you did not receive it, please check with your local courier, household members, building reception, or neighbors first. We will do our best to assist, but final delivery confirmation may depend on the courier’s records.
Contact Us
For shipping questions, contact us at:
